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Service Desk Analyst

  South of Malta

Our client is looking for a Service Desk Analyst to coordinate and handle incidents and ensure that all IT Issues are dealt with in a timely manner.

What you'll be doing

  • Act as a Level 1 support for user queries
  • Track and escalate incidences as they come in
  • Provide support through email, calls and a Service Management Tool
  • Be comfortable working with clients and in an international setting
  • Assist stakeholders with managing assets, including stock and spare inventory.
  • Collaborate with the customer and support teams to identify and manage service improvement activities.

Requirements

  • 2 years experience in IT Support or a Help Desk Role
  • Experience with IT service Management tools
  • Proficient in the Microsoft Office suite (Word, Excel, Outlook)
  • Excellent communication written and verbally in English
  • Must be eligible to work legally in the EU

Benefits

  • Health Insurance
  • Life Insurance
  • Flexible Hours

Job Reference: GW705

  • Category
    Technical Support
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Manufacturing
  • Languages
    English
  • Job Reference
    GW705
  • Closing Date
    31/07/2025
  • Date Published
    03/07/2025
  • Status
    Interviewing

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