We are seeking a motivated Junior IT Support Technician to provide frontline technical support across our client's organization. This role supports day-to-day IT operations through a combination of desktop support, basic networking assistance, and Level 1 service desk responsibilities.
This is an excellent opportunity for an early-career IT professional looking to develop hands-on experience across multiple areas of IT support.
Key Responsibilities:
1. Desktop Support & Networking
Provide on-site and remote technical support for end-user devices, including desktops, laptops, and peripherals
Configure, deploy, and maintain end-user hardware and standard operating system images
Diagnose and resolve hardware, software, and operating system issues
Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, and printer connectivity issues
Support user onboarding and offboarding activities, including device provisioning and access requests
Maintain accurate records of IT assets and support activities
Escalate complex or unresolved issues to appropriate senior support teams in accordance with established procedures
2. Level 1 Service Desk Support
Act as the first point of contact for IT support requests via the ticketing system, email, or phone
Log, categorize, and prioritize incidents and service requests in line with IT Service Management (ITSM) processes
Resolve common Level 1 support issues, including password resets, account access, and standard application issues
Provide clear, timely, and professional communication to end users throughout the incident lifecycle
Escalate incidents to Level 2 or Level 3 support teams when required
Contribute to knowledge base articles and standard operating procedures
Requirements
Foundational knowledge of Windows and/or macOS operating systems.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Familiarity with productivity platforms such as Microsoft 365 or Google Workspace.
Demonstrated willingness to learn and continuously develop technical skills.
Excellent written, and verbal communication skills.
Exposure to directory services such as Active Directory or Entra ID is a plus.
Experience using IT ticketing or service management systems is a plus.
Education and Experience
Level 5 Diploma in IT Systems Administration or similar preferred.
