We are seeking a motivated Junior IT Support and Security Analyst to provide frontline technical support across our client's organization. This role supports day-to-day IT operations through a combination of Level 1 IT and Application Support and Information Security responsibilities.
This is an excellent opportunity for an early-career IT professional looking to develop hands-on experience across multiple areas of IT support.
Key Responsibilities:
1. Level 1 IT & Application SU
Provide on-site and remote technical support for end-user devices, including desktops, laptops, and peripherals
Act as the first point of contact for IT support requests via the organization’s ticketing system, email, or telephone.
Escalate complex or unresolved issues to appropriate senior support teams in accordance with established procedures
Configure, deploy, and maintain end-user hardware and standard operating system images
Diagnose and resolve hardware, software, and operating system issues
Perform basic network troubleshooting, including LAN, Wi-Fi, VPN, and printer connectivity issues
Support user onboarding and offboarding activities, including device provisioning and access requests
Maintain accurate records of IT assets and support activities
2. Information Security Analyst
Monitor security alerts and logs from security tools
Assist in identifying, analyzing, and responding to security incidents
Support vulnerability scanning and remediation activities
Help maintain security documentation and incident reports
Assist with user access management and permission review
Requirements
Foundational knowledge of Windows and/or macOS operating systems.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Familiarity with productivity platforms such as Microsoft 365 or Google Workspace.
Demonstrated willingness to learn and continuously develop technical skills.
Excellent written, and verbal communication skills.
Exposure to directory services such as Active Directory or Entra ID is a plus.
Experience using IT ticketing or service management systems is a plus.
Education and Experience
Level 5 Diploma in IT Systems Administration or similar preferred.
Prior work experience in a similar role is considered an asset.
Experience working withing a finance/banking environment is a plus.
