Our client, a well-established B2B technology distribution and IT services company, is seeking an experienced IT Technical Support Specialist to provide hands-on technical support to their business clients.
In this role, you will troubleshoot and resolve hardware, software, server, storage, and network issues, helping minimize downtime and improve system performance.
Key Responsibilities
Provide Level 2 IT technical support via phone, email, and remote support tools
Troubleshoot and resolve hardware, software, server, virtualization, and network issues
Install, configure, and maintain workstations, servers, and storage systems
Support Windows Server environments, Active Directory, and user account management
Assist with backup, recovery, and system maintenance activities
Diagnose and resolve network connectivity issues across LAN and internet services
Accurately document incidents, resolutions, and recurring issues in the ticketing system
Escalate complex issues as required and collaborate with team members on IT projects
Contribute technical expertise to service improvements and operational efficiencies
Requirements
3 years’ experience in an IT support, technical support, or helpdesk role
Strong knowledge of Windows operating systems and Windows Server environments
Hands-on experience with Active Directory, DNS, DHCP, and user account management
Experience supporting Microsoft 365 and Microsoft Exchange
Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, VPN)
Proficiency with remote support tools and IT ticketing systems
Education and Experience
Diploma in Information Technology, Computer Science, or a related field desired.
