Our client, a well-established IT services and support provider in Malta, is looking for an experienced IT Support Technician to join their team. The ideal candidate will have a minimum of 3 years of hands-on experience and will be a key player in delivering high-quality on-site and remote support across a diverse client portfolio, with a strong focus on end-user, network, and hardware support.
Responsibilities
- Provide first- and second-line IT support to a diverse client base, both remotely and on-site.
- Install, configure, and maintain end-user hardware, including desktops, laptops, and peripherals.
- Troubleshoot and resolve network connectivity issues related to routers, switches, and Wi-Fi infrastructure.
- Assist with the setup, configuration, and maintenance of core infrastructure such as servers, firewalls, and backup solutions.
- Document, track, and resolve all support requests within the company's ticketing system.
- Coordinate with third-party vendors and escalate complex issues when required.
- Administer and support users on Microsoft 365, including Teams, SharePoint, and other related cloud services.
Requirements
- Driving license and car is a plus but not required
- Strong proficiency with Windows OS environments and hardware diagnostics.
- Hands-on experience managing and troubleshooting network hardware (routers, switches, firewalls, Wi-Fi).
- Experience with core IT services including Active Directory and Microsoft 365 (Teams, SharePoint, etc.)
- Excellent communication and customer service skills, with experience supporting end-users directly.
- A strong command of the English language
Education and Experience
- 1-3 years of experience in IT support or Admin
Benefits
- Flexible working conditions with opportunities for hybrid or remote work
- Training & Development: Support for your professional development, including training opportunities and financial sponsorship for IT certifications.
- Professional Growth - Exposure to diverse IT environments and technologies across a wide range of client industries
Job Reference: GU417
