The IT Specialist is the first point of contact for technical support across both sites. This role focuses on delivering responsive, customer-oriented IT support while ensuring the smooth day-to-day operation of systems, hardware, and networks.
Working under the direction of the IT Manager, you will resolve technical issues, maintain accurate system records, manage user access, and support a secure and reliable IT environment.
Key Responsibilities
Respond to and log incoming IT support requests, aiming to resolve issues on first contact where possible (phone or remote support).
Manage support emails and route requests to the appropriate teams when required.
Monitor and escalate high-impact or critical issues promptly.
Troubleshoot hardware, software, and network issues.
Purchase approved hardware and software in line with internal procedures.
Support security, backup, and system redundancy processes in line with company policies.
Maintain accurate records of IT assets, including updates and decommissioning.
Manage user accounts, email access, and system permissions.
Perform routine IT checks across sites to proactively identify and resolve recurring issues.
Requirements
Minimum 1 year of experience in a similar role.
Strong understanding of IT support tools and service delivery practices.
Clear communication skills and active listening ability.
Strong problem-solving skills and attention to detail.
Professional telephone manner and strong customer service orientation.
