Join our client's growing IT team and play a key role in supporting the systems that power leading retail brands and beyond.
This role is more than just helpdesk support. It involves working on critical applications, assisting in deployments, and contributing to continuous improvement projects across various business areas, including unique sectors outside of retail.
It’s an exciting opportunity to broaden your technical exposure while making a meaningful impact.
Respsonsibilities:
- Provide 2nd-line support for enterprise and operational applications
- Document fixes, escalate functional issues, and coordinate with vendors
- Support rollouts, system testing, and process improvements
- Deliver training, create user guides, and help teams maximize their tools
- Collaborate closely with IT colleagues and business stakeholders on planned changes
- Serve as the go-to expert for application support across multiple business units
- Assist with updates, troubleshooting, testing, and enhancements
- Gain hands-on experience with diverse systems, from retail POS to logistics and hospitality technologies
- Contribute to delivering seamless user experiences for teams serving thousands daily
Requirements
- Hands-on experience with POS, ERP, or retail-related software
- Knowledge of MSSQL or other SQL databases is considered a must.
- Motivation to learn, grow, and deliver effective IT support
Education and Experience
- At least 2 years of experience in IT applications 2nd-line support
- You need to own a driving license and a car.
- Located in Malta
- Previous experience in Retail or Software Support is highly desirable.
- Maltese speaking
Benefits
- Flexible Working hours
- Passionate work environment
Job Reference: TM138
