At KonnektTalexio, we aim to transform HR complexity into clarity by powering smarter payroll, recruitment, and people operations through technology that works and a values‑driven team.
We are looking for an analytical and highly diligent Customer Support & Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:
Assisting customers with onboarding processes and technical issues when using our product, while building strong relationships with customers
Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction, and escalating issues as needed
Other ad hoc duties that may arise
Requirements
A native level of English or a professional level of fluency is a must.
Fluency in Maltese will be given preference
Ability to handle tough or critical cases with composure and a level-headed approach
Aptitude for learning new technologies quickly
Ability to work in a fast-paced environment while providing the best service through excellent problem solving, analytical and critical thinking skills
Education and Experience
A minimum of 2 years experience in a similar position
Past experience in a SaaS environment will be considered an asset
Experience working with tools such as Jira and Zendesk is considered an asset
Benefits
Hybrid environment (after probationary period)
Exclusive discounts and benefits offered through our company's Team Benefits Package.
