Our client is currently recruiting an Infrastructure Team Lead to work in Malta. This role is within an established IT Solutions company providing a vast range of high-end IT solutions to a variety of business clients.
Lead the team in the engineering and implementation of technology projects for customers based on strategic cloud, security and network managed services.
Work alongside team members to proactively provide preventive maintenance and service enhancements to customers’ managed environments including systems, networking, security, and cloud.
Determine project requirements and develop work schedules for the team.
Delegate tasks and achieve team and company goals.
Liaise with team members, management, and clients to ensure projects are completed to standard.
Work on building a strong customer relationship, ensuring repeat business and customer satisfaction.
Work alongside team members to maintain and update customers documentation and consulting services that include system reviews and recommendations.
Conduct performance reviews for team members and empower them with skills to improve their service knowledge and communication skills.
Actively participate in and support commercial activities in collaboration with the commercial team.
Proactively seek ways to leverage technologies with a view to enhancing efficiency, reliability, and security in the way we do IT.
Actively participate in research, development, and implementation of new technology initiatives in line with the company's strategic offerings.
Requirements
Excellent technical, diagnostic and troubleshooting skills
Aptitude for leadership and strong organizational abilities, strong communicator with the ability to express yourself clearly and concisely in speaking and writing
Passionate about customer satisfaction and to be willing to build strong relationships
Education and Experience
A Bachelor’s Degree or EQF Level 5 Diploma in IT, ICT, Communications, or a related subject
Certification in Azure Administration and/or Microsoft Security Administration will be considered an asset
