We are seeking an experienced IT Infrastructure Manager to manage, maintain, and enhance the infrastructure environment, ensuring operational resilience, security, and performance across all systems.
You will be responsible for:
Managing and supporting the organisation’s wired and wireless networks, including internet connectivity and site-to-site communication links.
Overseeing and supporting both Production and Disaster Recovery (DR) data centres, as well as administering cloud-based environments. This includes managing firewalls, routers, switches, servers, telecommunications equipment, and other critical hardware appliances that underpin core business services.
Managing data/server backup and replication strategies and contributing to the IT Business Continuity Plan (BCP) for infrastructure.
Administering and supporting the Bank’s telecommunications infrastructure and liaising with external service providers to resolve escalated issues.
Providing remote infrastructure support locally and internationally through the support ticketing system, delivering second- and third-level technical support, and coordinating with vendors when required.
Managing vendor relationships to ensure service level agreements (SLAs) are met.
Conducting regular on-site inspections of data centres and reporting critical findings.
Developing and maintaining comprehensive infrastructure documentation.
Requirements
Demonstrate strong analytical, verbal, and written communication skills.
Systems and network administration, including wireless networks, Cisco switches, Cisco routers, and firewalls (Cisco and Check Point), covering configuration, deployment, and support.
Microsoft Server technologies and Windows desktop environments
Microsoft Active Directory, SQL Server, Exchange Server, DHCP, DNS, and IIS.
