We are looking for a dedicated Service Response Technician to join a dynamic team. In this role, you will play a crucial part in ensuring clients receive exceptional service and support, contributing to the overall efficiency of the operations.
Respond promptly to service requests and troubleshoot technical issues for clients;
Conduct on-site repairs and maintenance of equipment, ensuring minimal downtime;
Collaborate with the technical support team to resolve complex problems and escalate issues as necessary;
Maintain accurate records of service activities and client interactions in the system;
Provide training and guidance to clients on the proper use of equipment and software.
Requirements
Valid driving licence. Maltese or EU will be given preference;
Comfortable to handle payments;
Clean police conduct;
Excellent command of spoken and written English;
Ability to work on an on-call schedule;
Candidates must be located in Malta with eligibility to work.
Education and Experience
Minimum 3 years experience in ELV
Experience in using a computer including sending email and using Office.
Jobs in skilled work involve the production and maintenance of private and public buildings and structures. Skilled Work Jobs in Malta include construction work, drivers, electrical, gardening, health & safety, mechanic, plastering, plumbing, pest control, installation, technician, attendants and maintenance roles.
