Research & Development Executive

Our client is seeking a Research & Development Executive to provide support to the Head of Research & Development and the R&D Department, contributing to improved service delivery, user research, and quality assurance. This role plays a key part in enhancing user experiences by ensuring alignment with agency standards. 

Responsibilities

• Work closely with the Head of Department and R&D team to ensure service delivery standards, user research, and quality assurance protocols.
• Support ongoing initiatives focused on enhancing user experiences.
• Participate in and represent the agency at both internal and external meetings.
• Prepare meeting agendas, materials, and presentations.
• Accurately document, transcribe, and distribute meeting minutes.
• Monitor follow-up actions to ensure timely completion.
• Maintain and update departmental files and records to ensure organized information management.
• Track departmental goals and action plans, collaborating with stakeholders to facilitate progress.
• Collect and compile service delivery data to assist in reporting, analysis, and decision-making.
• Support the development and implementation of quality procedures, policies, business reviews, surveys, and analytical/statistical tools.
• Manage purchase requests and obtain quotations for goods and services as directed by management.
• Uphold confidentiality in accordance with the level of responsibility.
• Share necessary information with management while respecting confidentiality agreements.
• Attend training sessions as required to keep skills and knowledge up-to-date with industry standards and evolving R&D needs.
• Perform other job-related duties assigned by the Head of Research & Development and CEO in response to the agency’s changing needs, including emergency response coordination.
• Participate in training and courses as directed by the Head of Department to ensure continuous professional growth.
• Maintain appropriate confidentiality based on the level of responsibility, while ensuring that all relevant information is shared with management, who are also bound by confidentiality agreements.

Requirements

• Proficient in both Maltese & English
• An A Level standard of Education & Intermediate Level of Education OR a minimum of 2 years' work experience in administration 
• Demonstrates a strong willingness to learn and grow professionally

Benefits

• Work-life balance & Flexibility
• Annual increments & allowances
• Performance bonus

Job Reference: WX117