E-commerce Operations Specialist

Our client, an international group of companies, is looking for an E-commerce Operations Specialist to run the operations of a high-end platform. Reporting directly to the founder, the chosen candidate will be responsible to:

• Manage and optimize all aspects of the e-commerce platform, including product listings, pricing, promotions, and content updates;
• Monitor inventory levels and coordinate with suppliers to ensure adequate stock levels;
• Process customer orders accurately and efficiently, including order confirmation, shipment tracking, and returns processing;
• Collaborate with the Marketing team to develop and implement promotional campaigns, product launches, and sales events;
• Provide timely and effective customer support via email, chat, and phone, resolving issues and inquiries in a professional manner;
• Analyze e-commerce performance metrics and generate reports to track key performance indicators (KPIs), such as sales, conversion rate, and customer satisfaction;
• Identify opportunities for process improvement and automation to streamline operations and reduce costs;
• Stay up-to-date with industry trends, best practices, and emerging technologies in e-commerce operations.

Requirements

• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Strong analytical skills and ability to interpret data to drive decision-making.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work independently and collaboratively in a fast-paced environment.

Education and Experience

• Minimum of 2-3 years of experience in e-commerce operations, preferably in a retail or consumer goods industry.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools (e.g., Google Analytics, CRM systems) will be considered an asset

Benefits

• Health and Dental insurance
• Performance Bonus

Job Reference: RZ762