Customer Success Manager

Our client, operating in the IT industry, is looking for a motivated Customer Success Manager to join their team. 

As a Customer Success Manager, you will act as a trusted advisor and primary point of contact for clients. You will play a pivotal role in ensuring projects not only meet expectations but deliver long-term value, building strong relationships that drive ongoing growth.

This is a varied role that requires adaptability, strong organisation, and the ability to collaborate effectively with both internal teams and external stakeholders.

Responsibilities:

• Project Handover & Scoping: Manage client onboarding, clarify requirements, and coordinate with technical teams to ensure smooth project delivery.
• Client Relationship Management: Serve as the main client contact, handling escalations and representing client interests internally.
• Proactive Engagement: Regularly check in with clients, identify evolving needs, and propose solutions that align with their goals.
• Commercial Oversight: Support contract negotiations and identify opportunities for upselling and cross-selling.
• Growth & Retention: Strengthen long-term partnerships while maximising client lifetime value.

Requirements

• Proven experience in building and maintaining strong client relationships.
• Excellent communication skills, with the ability to simplify complex concepts.
• Solid technical understanding to credibly advise clients (without needing to code).
• Strong problem-solving mindset with a proactive approach.
• Exceptional organizational skills, able to manage multiple projects simultaneously.

Education and Experience

• A Degree or Diploma in IT or Business would be an advantage
• Located in Malta

Benefits

• Hybrid working
• Commission

Job Reference: PZ041