Our client, specialising in the distribution of pharmaceuticals and medical products, representing a broad portfolio of international brands and is recognised for its reliability, regulatory compliance, and efficient supply chain management is looking for a Customer Relationship Specialist.
Main Responsibilities include:
- Visit pharmacies, wholesalers, and clients regularly to promote products and take orders.
- Maintain strong product knowledge to support sales efforts.
- Communicate promotions and special offers to customers.
- Build lasting client relationships to encourage loyalty and repeat business.
- Follow a regular client visit schedule as directed by management.
- Identify opportunities to enter new outlets and expand product range with approval.
- Negotiate for better product placement and shelf space.
- Assist with collection of outstanding payments.
- Handle customer complaints and escalate when necessary.
- Monitor promotions and manage after-sales issues like faulty products.
- Collect and share market insights with the sales team.
- Achieve sales targets at product and overall levels.
- Collaborate with management to share market feedback
- Ensure marketing materials are well displayed and report any issues.
- Support management with sales reporting.
Working Hours:
8:00-16:30 or 8:30-17:00
Requirements
- Exceptional interpersonal and communication skills.
- Highly motivated, driven, and target-oriented.
- Excellent relationship-building skills to foster client trust and satisfaction.
- Strong personal selling and negotiation abilities.
Education and Experience
- Minimum education: O-Level or equivalent.
- Proficient computer skills, including common business software.
- Valid driving licence essential due to regular field visits.
- Candidates with a pharma background are preferred.
Benefits
- 10 free sessions with Richmond Foundation
- Health Insurance
- The company provides a sick bank benefit, offering support for employees who require surgery or extended recovery time, after the probation period
Job Reference: XI714
Sales Jobs & Business Development Jobs in Malta focus require the selling of a company's products or services, as well as developing and implementing growth opportunities within a company. Jobs in sales & business development include business development, business intelligence, business relationship management, e-commerce, fundraising, general sales, telesales, retail and lead acquisition roles.
