Community Moderator

Our client, operating in the Gaming industry, is looking for a Community Moderator to join their growing team. 

Responsibilities:

• Actively monitor and participate in conversations across Swiss-focused platforms such as forums, social media, and messaging apps to encourage positive and constructive dialogue.
• Review and moderate user-generated content to ensure it aligns with community standards and brand values, addressing inappropriate behavior, misinformation, and off-topic discussions.
• Respond promptly and professionally to user inquiries, feedback, and reports, escalating complex issues to the appropriate internal teams.
• Ensure all communication and content are culturally appropriate, resonating with diverse Swiss audiences by considering regional and linguistic differences.
• Work with the marketing team to plan and support virtual and in-person community events aimed at enhancing engagement and brand affinity.
• Monitor key community metrics, identify trends, and provide actionable insights to improve community strategies and user engagement.

Requirements

• Fluent in German and French; proficiency in Italian is a strong advantage.
• Deep knowledge of Swiss culture and its regional diversity.
• Exceptional communication and interpersonal skills.
• Proficiency with community management tools and social media platforms.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities.

Education and Experience

• Bachelor’s degree in Communications, Marketing, or a related discipline.
• Prior experience in community moderation or management, ideally within the Swiss market.

Benefits

• Hybrid working

Job Reference: CF612