On behalf of our client, an IT consulting services, we are seeking driven and detail-oriented UX Writer to join their team and supporting a well-established client in the banking sector.
In this role, you will be responsible for creating user-friendly content across digital channels, ensuring customers can easily understand and navigate Retail and Business Banking journeys. You will play a key role in enhancing customer satisfaction, maintaining consistency of tone, and improving the overall digital experience across platforms.
Responsibilities:
- Writes user-centred copy for web and mobile experiences (including navigation labels, microcopy, instructions, notifications, and error messages)
- Collaborates with Product Managers, UX/UI Designers, QA, and Developers to understand requirements and translates them into intuitive, accessible content
- Ensures clarity of language and consistency of tone across all digital customer journeys, aligned with brand tone-of-voice guidelines
- Reviews and refines UI copy based on user testing results, analytics, and stakeholder feedback
- Drafts and maintains UX content standards, pattern libraries, and best practices
- Participates in UX workshops, usability sessions, and requirements discussions to advocate for content-first design
- Adapts copy for different customer segments and channels (Retail, Business Banking, and supporting platforms)
- Collaborates with Legal and Compliance teams to simplify regulatory content into user-friendly language without compromising accuracy
- Ensures accessibility and inclusivity across all digital content
Requirements:
- Experience writing for web and mobile in a structured, user-centred design environment
- Ability to simplify complex concepts into clear, friendly, and actionable content
- Strong understanding of UX principles, usability, and content strategy
- Experience working with design tools (e.g., Figma, Sketch, Adobe XD)
- Familiarity with content management systems and tools (e.g., Confluence, Jira, Git-based workflows, Phrase)
- Excellent attention to detail and ability to work in fast-paced environments
- Strong communication skills with the ability to present and justify content decisions
- Fluency in Greek and English, both written and verbal
Requirements
- Minimum 2 years of hands-on experience as a UX Writer, Content Designer, or similar role within digital product teams
Education and Experience
- Undergraduate or postgraduate degree in Communications, Linguistics, Marketing, Digital Media, UX, Writing, Human-Computer Interaction, or a related field
Benefits
- Food Allowance
- Flexible working hours
- Provident fund
- Medical Insurance
Job Reference: MY004
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