Our client provides IT solutions to different companies sectors and companies in Malta and Internationally. As they are growing they are engaging a Head of Client Services and Sales.
The Role
- You will drive revenue growth and ensure exceptional customer experiences.
- You will oversee the full customer journey from onboarding to renewal.
- You will develop and execute sales strategies to achieve and exceed targets.
- You will identify new business opportunities and expand relationships within existing accounts.
- You will collaborate with Product, Delivery, and Marketing teams for seamless customer support.
- You will will mentor and scale a high-performing Customer Success team.
- You will negotiate high-value deals, managing renewals, upsells, and maintaining profitability.
- You must analyze customer data and feedback to reduce risks and boost satisfaction.
- You will manage CRM systems, streamline workflows, and leverage AI for engagement and retention.
Employees can expect diverse clients, great perks, and an inclusive culture that values authenticity and growth.
Requirements
- You will have 5+ years of leadership experience in Sales, Customer Success, or Account Management.
- You have an analytical mindset and can analyse complex data
- Have good working experience working with SaaS products and understanding customer lifecycle
Job Reference: NO472
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