As a Claims Handler- Health Claims you will report to the Supervisor -of Health, Travel & Group Life Claims and be responsible for:
Responsibilities
You will provide advice on making a claim and the processes involved
Process new insurance claims notifications
Collect accurate information and documents to proceed with a claim
Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
Guide policyholders on how to proceed with the claim
Identify reasons why a full payment may not be made
Explain to policyholders when their claim is not covered
Ensure fair settlement of a valid claim
Handle any complaints associated with a claim
Adhere to legal requirements, industry regulations and customer quality standards set by the company.
Experience & Qualifications
Minimum of secondary level of education
Preferably holding of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
Negotiation, questioning and decision-making skills
Excellent interpersonal and customer service and communication skills and confidence when dealing with people, often in difficult circumstances
Active listening skills and the ability to work well under pressure
Initiative and the ability to adapt quickly to different situations.
Attention to detail and sound report-writing and numeracy skills.
Knowledge and solid previous experience of the insurance industry in the areas related to personal lines
Strong IT skills – Word, Excel, PowerPoint
Be energetic, positive and outgoing
Excellent level of both Maltese and English is a must
Jobs in insurance entail the management and administration of insurance cover. Insurance Jobs in Malta within this sector include actuarial, captive, claims, insurance management and underwriting jobs.
