Reservations Clerk

Our client is looking to recruit a Reservations Clerk to join their growing team. Reporting to the Head of Reservations, the chosen candidate will:

• Process all reservation requests received via phone, email, online booking channels, and travel agents.
• Accurately enter, update, and maintain bookings on Opera software.
• Confirm reservations and send booking details or confirmations to guests and agents.
• Support the Head of Reservations in monitoring room availability, overbookings, and forecasting occupancy.
• Handle amendments, cancellations, and special requests in a timely and professional manner.
• Maintain guest and company profiles in the system with up-to-date information.
• Assist in preparing daily and weekly reservations reports for management.
• Coordinate with Front Office, Housekeeping, and Sales to ensure seamless service delivery.
• Follow hotel policies and procedures regarding reservation standards and data accuracy.
• Promote upselling of rooms, packages, and services to maximize revenue opportunities.
• Provide professional support to the reservations team and assist with training when required.

Requirements

• Ability to multitask and work efficiently under pressure.
• Strong organizational skills and attention to detail.
• Team player with a professional attitude and service-oriented mindset.

Education and Experience

• Hospitality qualification is an advantage.
• Previous experience in hotel reservations, front office, or customer service preferred.
• Proficiency in Opera and MS Office is a must.
• Excellent written and verbal communication skills.

Job Reference: BS396