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Receptionist Manager

  Central Malta

Our client is looking to recruit a Receptionist Manager to join their growing team. The chosen candidate will report to the General Manager and will:

  • Oversee and operate 24hr reception to hotel standards.
  • Ensure timely check-in readiness of rooms and setup of meeting spaces in coordination with Housekeeping and F&B.
  • Supervise the Housekeeping team during the Head Housekeeper's leave, including room checks.
  • Maintain cleanliness of reception and back office; monitor public area ambiance (heating, lighting, music/TV).
  • Lead group check-ins/outs and resolve guest complaints professionally, recording them in the handover log.
  • Review and act on daily handovers; ensure accurate logging and follow-through.
  • Audit, input, and manage reservations in PMS; monitor arrivals and maintain stock levels within budget.
  • Follow strict cash handling, balancing, and banking procedures; audit end-of-day financials.
  • Drive upselling and referral of sales leads; encourage team sales focus.
  • Support staff development, shift organization, punctuality, and communication.
  • Lead daily briefings, training, and performance reviews.
  • Ensure the team adheres to grooming, uniform, and attendance standards.
  • Be cross-trained and assist in Housekeeping, Maintenance, and F&B when needed.
  • Enforce fire safety and health & safety policies, including training, compliance checks, and documentation.
  • Comply with all hotel policies, including Fire, Health & Safety, Food Hygiene, and Security.

Requirements

  • Able to work flexible hours
  • Organised and

Education and Experience

  • Previous experience in the same role, in a Hotel environemnt is a must

Job Reference: TR306

  • Category
    Hospitality & Leisure
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages
    English

Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.

  • Job Reference
    TR306
  • Closing Date
    31/07/2025
  • Date Published
    20/06/2025
  • Status
    Collecting CVs

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