Concierge Services Executive

Our client, who is involved in investments is seeking a Concierge Services Executive to join their team. 

Your responsibilities will be to:

• Serve as a professional representative of the firm, fostering strong relationships with both internal and external stakeholders.
• Keep all concierge administrative records up to date by accurately entering new data and ensuring it is stored in the correct folders.
• Monitor and manage all service requests, ensuring they are addressed promptly and that clients receive timely, efficient responses.
• Coordinate and support client visits by arranging services that deliver an exceptional level of hospitality and exceed client expectations.
• Organize client itineraries and reservations as needed, ensuring all agreements are completed and payments are confirmed.
• Build, maintain, and expand relationships with service providers to ensure a robust and high-quality portfolio of services is available to clients.
• Respond to emergency situations with a calm, solutions-oriented approach.
• Communicate effectively with key stakeholders through various channels—including mail, telephone, and email—to enhance overall service delivery.
• Act as a trusted advisor to clients, contributing positively to their overall experience and satisfaction.
• Collaborate with the team to deliver timely and thorough service, demonstrating flexibility to support additional tasks as they arise.
• Commit to ongoing personal development by learning about different areas of the business through active engagement and collaboration.

Requirements

• Excellent command of the English language; proficiency in additional languages is considered an advantage.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Solutions-focused mindset.

Education and Experience

• A minimum of two years’ experience in an office environment, preferably within the events, travel, or hospitality sectors.
• Previous experience in sales will be regarded as a valuable asset.

Benefits

• Health Insurance
• Annual Wellness Benefit
• Cloudigo membership
• Discounted parking
• Performance bonus

Job Reference: TG890