Our client is looking to recruit a Clinical Partnerships & Patient Experience Lead to join their growing team. Reporting to the CEO and COO, the chosen candidate will:
Build and nurture professional relationships with GPs, specialists, allied health professionals, and community organisations
Develop referral pathways and position Honest as a trusted clinical partner
Spend significant time in the field engaging stakeholders across Malta’s healthcare ecosystem
Lead the transformation of the patient experience from transactional to holistic
Design patient journeys that integrate pharmacy expertise, medication counselling, lifestyle advice, and follow-up care
Identify opportunities for new clinics and services based on patient demand, healthcare gaps, and market trends
Own end-to-end development of new services — from concept through to launch
Define service models, engage clinicians, and collaborate cross-functionally
Develop and deliver therapy-area training for pharmacy and clinic teams
Empower teams to contribute actively to patient care beyond dispensing
Plan and execute workshops, seminars, and patient education events
Organise clinician-led talks, open Q&A sessions, and peer learning initiatives
Support the launch of new clinical services and specialties
Build awareness among referrers and ensure seamless patient journeys
Develop partnerships with employers, schools, care homes, and community organisations
Expand access to preventive health and wellness services
Collaborate with marketing to support campaigns, service launches, and patient education content
Ensure clinical services are communicated accurately and authentically
Requirements
Passionate about improving patient experience and delivering patient-centred care
Natural relationship builder, comfortable engaging with clinicians, partners, and patients
Entrepreneurial and self-driven, with the ability to identify and act on opportunities
Highly organised, able to manage multiple projects and stakeholders simultaneously
Excellent communicator — written, verbal, and interpersonal
Education and Experience
Strong proven background in healthcare with a solid understanding of Malta’s medical landscape (pharmacy, nursing, allied health, health management, or commercial clinical roles)
Existing network within Malta’s healthcare community is an advantage
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