Our client, a leading company within the hospitality industry, is looking for a Service Operations Manager to join their team. Your main responsibilities will be to:
Oversee the daily operations of multiple guest-facing service functions within a hospitality environment.
Manage guest communications and ensure prompt, professional handling of requests and enquiries.
Supervise in-room service operations to maintain high standards of quality and guest satisfaction.
Lead front-of-house support teams, including guest arrival and departure services.
Coordinate business support services and guest technology assistance.
Ensure smooth operation of seasonal guest service areas and access points.
Drive service excellence by maintaining high standards across all guest interactions.
Lead, coach, and develop a multi-functional team to achieve operational objectives.
Monitor guest feedback and satisfaction metrics, implementing improvements where required.
Collaborate with various departments to ensure a seamless and consistent guest experience.
Identify opportunities to improve processes, efficiency, and service delivery.
Ensure compliance with company policies, procedures, and service standards.
Support the overall guest journey from arrival through departure, delivering a positive and memorable experience.
Requirements
Strong leadership and team management skills.
Excellent communication, interpersonal, and organisational abilities.
Ability to perform effectively in a fast-paced, customer-focused environment.
Commitment to maintaining high levels of guest satisfaction and operational excellence.
Education and Experience
Previous experience in a supervisory or management role within hospitality, guest services, or related operations.
Qualification in Hospitality Management or a related field is preferred.
Experience in front office, guest services, food and beverage, or similar operational areas.
