Our client is seeking a highly organized, detail-oriented, and service-focused Operations Manager to support the General Manager in delivering exceptional standards across a boutique luxury wellness clinic with exclusive accommodation for up to 20 guests. This role is instrumental in ensuring the smooth day-to-day running of operations while upholding a seamless, discreet, and personalized guest experience.
The Role
You will be a proactive and hands-on operator with a passion for excellence, strong organizational skills, and the ability to anticipate needs in a refined, high-touch environment.
Working closely with the General Manager, you will ensure that all operational elements run efficiently and consistently to the highest standards.
Support the General Manager in overseeing daily operations across the clinic and guest accommodation
Ensure smooth coordination of schedules, treatments, guest services, and room readiness
Act as a key point of contact for staff, ensuring clear communication and efficient workflow across departments
Maintain exceptional standards of cleanliness, presentation, and ambiance throughout the property
Supervise and support team members, fostering a positive, professional, and service-driven culture
Assist in managing guest relations, ensuring discretion, responsiveness, and personalized service at all times
Monitor operational processes to ensure efficiency, consistency, and attention to detail
Support inventory management, procurement, and cost control initiatives
Assist with tracking performance metrics including occupancy, service delivery, and operational efficiency
Ensure adherence to health, safety, and regulatory standards across all areas
Identify and implement improvements to enhance both operational effectiveness and the guest experience
Step in as duty manager when required, ensuring continuity of leadership in the General Manager’s absence
Requirements
Proven experience in luxury hospitality, wellness, or boutique environments, with a strong understanding of high-touch, personalized service delivery
Highly organized and detail-oriented, with a hands-on approach and the ability to manage multiple operational priorities effectively
Strong interpersonal and communication skills, with the professionalism, discretion, and emotional intelligence required in a client-facing environment
Experience supporting teams and day-to-day operations, with good commercial awareness and an understanding of efficiency, cost control, and compliance standards
