Junior Customer Support Agent - German Speaking

Our client, operating in the Gaming industry is looking for a Junior Customer Support Agent - German speaking - to join their growing team: 

Responsibilities:

• Provide support to both internal and external customers with professionalism and efficiency
• Liaise with other departments to resolve customer-related issues
• Manage and minimize customer request queues
• Conduct customer research, including review of bonuses, deposits, transactions, betting slips, documents, and bet calculations
• Handle assigned customer requests based on workload distribution
• Maintain comprehensive knowledge of the company’s products and services
• Participate actively in team meetings and initiatives
• Serve as acting Line Manager during their absence
• Escalate technical issues to the appropriate channels
• Ensure adherence to the Emergency Procedure
• Conduct quality assurance for chat and email communications
• Analyse promotional campaigns prior to launch
• Oversee the implementation of the Banned Procedure
• This is a full-time role based on a rotating shift schedule, covering 7 days per week, with a total of 40 hours per week.

Requirements

• Fluency in German, both written and spoken

Education and Experience

• Completion of high school or post-secondary education
• Minimum of one year of relevant work experience preferred

Benefits

• Comprehensive medical insurance
• Access to the LYRA Wellbeing Employee App
• Performance bonus

Job Reference: WR953