Junior Customer Support Agent - German Speaking

  Central Malta  |  Up to €26,400 Annually 

Our client, operating in the Gaming industry is looking for a Junior Customer Support Agent - German speaking - to join their growing team: 

Responsibilities:

  • Provide support to both internal and external customers with professionalism and efficiency
  • Liaise with other departments to resolve customer-related issues
  • Manage and minimize customer request queues
  • Conduct customer research, including review of bonuses, deposits, transactions, betting slips, documents, and bet calculations
  • Handle assigned customer requests based on workload distribution
  • Maintain comprehensive knowledge of the company’s products and services
  • Participate actively in team meetings and initiatives
  • Serve as acting Line Manager during their absence
  • Escalate technical issues to the appropriate channels
  • Ensure adherence to the Emergency Procedure
  • Conduct quality assurance for chat and email communications
  • Analyse promotional campaigns prior to launch
  • Oversee the implementation of the Banned Procedure
  • This is a full-time role based on a rotating shift schedule, covering 7 days per week, with a total of 40 hours per week.

Requirements

  • Fluency in German, both written and spoken

Education and Experience

  • Completion of high school or post-secondary education
  • Minimum of one year of relevant work experience preferred

Benefits

  • Comprehensive medical insurance
  • Access to the LYRA Wellbeing Employee App
  • Performance bonus

Job Reference: WR953


  • Category
    Gambling
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    iGaming & Casinos
  • Languages
    English, German

Gaming Jobs in Malta are related to the development, management and support of betting and gaming companies. Jobs in gaming include affiliate management, betting, casino, customer support, fraud, gaming dealers, odds compilation, payments and sports trading roles.

  • Job Reference
    WR953
  • Closing Date
    31/07/2025
  • Date Published
    23/05/2025
  • Status
    On Hold

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