Our client within the telecoms industry is looking for an IT Support Representative to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact.
Tackle customer requests and maintain a high level of customer satisfaction.
Identify the customers’ needs and assist customers with their queries.
Handle and address complaints in a timely manner using the proper methods and tools.
Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
Escalate technical issues using the SOPs of the Company.
Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
Work in a proactive manner to identify issues that may arise before the customer reports such issues.
Shift Roster would look like this: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night
Monday-Friday including Weekends and Public Holiday Morning shifts are office-based, Weekend/PH/afternoon/night shifts are worked remotely
Requirements
Excellent verbal and written communication skills in English
Strong analytical, technical troubleshooting and problem-solving skills
Ability to multitask and organize workload
Experience working in IT
Open to shift work
Proficiency in Italian would be considered an asset
Gaming Jobs in Malta are related to the development, management and support of betting and gaming companies. Jobs in gaming include affiliate management, betting, casino, customer support, fraud, gaming dealers, odds compilation, payments and sports trading roles.
