Our client in the Information Technology Industry is growing their team, and looking for a Disputes Manager, to lead and support the Head of Risk and Compliance.
Responsibilities:
- Handling dispute management tools such as major card schemes
- Handling issues and acquiring dispute rules and regulations
- Managing dispute cases effectively
- Reviewing dispute data to detect fraud patterns and trends
- Leading and supporting the dispute team to ensure full compliance with card schemes
- Assisting in gathering dispute requirements during client or project onboarding
- Conducting risk monitoring, working closely with the Risk and Compliance team
- Overseeing testing of dispute models
- Supporting clients and internal team
- Supporting clients both locally as well as oversees
Requirements
- A minimum of 4 years of experience working in payments services industry, handling dispute operations locally
- Strong understanding in card organisations rules and regulations
- Possessing a strong understanding of IT systems, in relation to processing systems or dispute handling systems
- Experience in Gsuite and Microsoft Office is needed
- Excellent verbal and written English
Education and Experience
- A Degree Level of Education in a relate field
Benefits
- Health Insurance
- Hybrid working after probation
- Flexible working hours
Job Reference: FF238
All Finance Jobs in Malta involve understanding and managing of finances for private clients and organisations. Jobs in finance include client audit, compliance, corporate administration, pensions, trusts, risk and wealth management jobs.
