Technical Support Specialist

Our client within the Healthcare Industry is looking for a Technical Support Specialist to join their team. Reporting to the Head of Sales and Technical Support, our responsibilities will include:

• Provide high-quality on-site and remote technical support, maintenance, and repair services for company products and equipment
• Perform installations, routine maintenance, calibrations, qualifications, and troubleshooting
• Ensure customer satisfaction through effective communication and technical expertise
• Install and commissions new equipment in line with technical specifications and customer requirements
• Conduct routine and preventive maintenance to ensure optimal equipment performance
• Validate and qualify laboratory instruments in accordance with industry standards
• Diagnose and resolve technical issues efficiently to minimise downtime
• Deliver training and technical guidance to clients on the proper use and maintenance of equipment
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the support system
• Communicate professionally with clients to understand their needs and provide timely, effective solutions
• Ensure all work complies with safety regulations, company policies, and industry standards
• Travels locally and internationally as required by the business

Requirements

• Qualifies for Biomedical Engineering, Electronics, or a related field (Fellenberg HTD or MCAST diploma/degree or equivalent preferred)
• Previous experience in a technical support role is considered an asset
• Possesses strong technical knowledge and hands-on experience with laboratory or industry-related equipment
• Has basic knowledge of IT systems and network configuration
• Demonstrates strong troubleshooting, problem-solving, and organisational skills with attention to detail
• Excellent interpersonal and communication skills
• Able to work independently with minimal supervision and as part of a team
• Effective at managing time and adaptable to occasional after-hours or weekend support
• Holds a local and valid driving license
• Willing to travel abroad for training and skill development

Benefits

• Performance-based incentives
• Mobile package
• Company car and fuel allowance
• Health insurance
• Works within a dynamic and inclusive company culture that values innovation, care, creativity, and teamwork
• Provided with opportunities for personal and professional development, with a focus on continuous learning and skill enhancement

Job Reference: PI690