Our client within the Healthcare Industry is looking for a Technical Support Specialist to join their team. Reporting to the Head of Sales and Technical Support, our responsibilities will include:
Provide high-quality on-site and remote technical support, maintenance, and repair services for company products and equipment
Perform installations, routine maintenance, calibrations, qualifications, and troubleshooting
Ensure customer satisfaction through effective communication and technical expertise
Install and commissions new equipment in line with technical specifications and customer requirements
Conduct routine and preventive maintenance to ensure optimal equipment performance
Validate and qualify laboratory instruments in accordance with industry standards
Diagnose and resolve technical issues efficiently to minimise downtime
Deliver training and technical guidance to clients on the proper use and maintenance of equipment
Maintain detailed documentation of customer interactions, technical issues, and resolutions in the support system
Communicate professionally with clients to understand their needs and provide timely, effective solutions
Ensure all work complies with safety regulations, company policies, and industry standards
Travels locally and internationally as required by the business
Requirements
Qualifies for Biomedical Engineering, Electronics, or a related field (Fellenberg HTD or MCAST diploma/degree or equivalent preferred)
Previous experience in a technical support role is considered an asset
Possesses strong technical knowledge and hands-on experience with laboratory or industry-related equipment
Has basic knowledge of IT systems and network configuration
Demonstrates strong troubleshooting, problem-solving, and organisational skills with attention to detail
Excellent interpersonal and communication skills
Able to work independently with minimal supervision and as part of a team
Effective at managing time and adaptable to occasional after-hours or weekend support
Holds a local and valid driving license
Willing to travel abroad for training and skill development
Benefits
Performance-based incentives
Mobile package
Company car and fuel allowance
Health insurance
Works within a dynamic and inclusive company culture that values innovation, care, creativity, and teamwork
Provided with opportunities for personal and professional development, with a focus on continuous learning and skill enhancement
Engineering Jobs in Malta involve the production, preparation, alteration and repair of structures. Jobs in engineering include civil engineering, electrical engineering, environmental, general, maintenance engineering, mechanic, mechanical engineering, mechatronics, quality assurance, quality control, R&D, structural engineering, technical, technician and telecoms roles.
