We are seeking an experienced and dynamic Travel Manager to join a growing international company. This full-time, indefinite position requires not only technical expertise in travel and logistics but also proven leadership skills to guide processes, influence outcomes, and support colleagues across the group.
Responsibilities:
- Lead by example in providing best-in-class support across the group to meet and exceed service level targets.
- Create reservations, arrange ticketing, hotel bookings, chauffeur services, and other travel logistics in a timely and professional manner.
- Take ownership of rebooking tickets, executing necessary changes, and resolving booking issues efficiently.
- Ensure high levels of customer satisfaction by handling challenges and complaints with professionalism and diplomacy.
- Guide colleagues in maintaining compliance with airline rules, regulations, and current industry affairs.
- Communicate travel information and solutions to clients clearly, accurately, and confidently.
- Compile regular and ad-hoc reports with accuracy and timeliness, setting a benchmark for team quality.
- Remain fully conversant on multiple airline platforms and GDSs, and act as a reference point for others.
- Contribute to developing and enhancing internal processes and procedures for travel management.
- Mentor and support junior staff when needed, fostering a collaborative and positive work environment.
Requirements:
- Minimum of 5 years’ experience in a travel agency environment, preferably in leadership roles.
- Proven leadership skills with the ability to motivate, mentor, and influence others positively.
- Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
- Knowledge of airline systems is essential, especially Amadeus
- IATA certification is required.
- Excellent IT skills, including Word, Excel, PowerPoint, and Outlook.
- Outstanding level of spoken and written English; additional languages will be considered an asset, Arabic is preferred.
- Confident, highly organised, and able to work independently while demonstrating initiative.
- Exceptional communication and interpersonal skills, with the ability to lead client interactions at a senior level.
Job Reference: IB072
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
