We are seeking a proactive and customer-focused Technical & Operations Support Officer to join our growing Operations Department. The successful candidate will play a key role in delivering a high-quality, customer-driven service while ensuring the smooth running of our day-to-day operational processes.
This role involves supporting clients and partners, maintaining accurate internal records, assisting with technical and product-related queries, and contributing to ongoing projects and system improvements. Full on-the-job training will be provided.
Key Responsibilities
- Provide professional support to customers and partners via telephone and email by addressing enquiries, troubleshooting issues, and offering clear information on our products and services.
- Conduct customer visits when required to support existing clients, onboard new accounts, or reactivate inactive customers.
- Manage daily operational tasks, including processing applications and ensuring all systems and customer records are accurately maintained and up to date.
- Identify and address technical issues, collaborating with internal teams to resolve problems and reporting any system malfunctions.
- Assist with departmental projects, helping ensure initiatives are delivered within established timeframes.
- Participate in Point-of-Sale (PoS) User Acceptance Testing (UAT) to support timely and successful rollout of system updates.
- Support the line manager with the preparation and submission of monthly operational reports and returns.
Requirements
- Driving licence is a plus.
- Ideally at least one year of experience in office administration or a similar operational role.
- Strong verbal and written communication skills in both English and Maltese.
- Proficient in MS Word and Excel, with basic IT competency and a willingness to learn new systems.
- Excellent organisational skills with the ability to prioritise tasks and work on your own initiative.
- Strong customer service orientation and the ability to build effective working relationships.
Education and Experience
- MQF Level 4 or 5 qualification preferred.
Benefits
- Health Insurance
- Performance Bonus
Job Reference: VB150
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
