Junior/Mid/Senior Support Engineers

  South of Malta  |   

Our client is looking for a Support Engineer to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates. 

Key Responsibilities:

  • Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support. 
  • Conduct thorough issue analysis, troubleshooting techniques to identify and resolve problems in software, infrastructure or network systems.
  • Collaborate with other support team members, share insights and solutions, contributing to a collective effort to enhance overall support capabilities.
  • Escalate complex issues to higher support tiers or specialized team members, and ensure that critical problems receive the attention and expertise needed for resolution.

 

Skill-sets and Requirements

  • At least one year of working experience within a similar field.
  • Proficiency in Using a ticketing system.
  • Understanding of Windows and Linux.
  • Excellent communication and problem solving skills.
  • Knowledge of Infrastructures and Newtors
  • Driver's License.
  • Excellent command of English.

Education & Experience

  • A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject
  • CCNA or similar certification will be considered an asset

Benefits

  • Competitive Salaries
  • Company Bonuses
  • Fuel allowance

Job Reference: UY256


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Information Technology
  • Languages
    English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    UY256
  • Closing Date
    29/02/2024
  • Date Published
    12/12/2023
  • Status
    Collecting CVs

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