Our client is seeking a motivated and detail-oriented Junior IT Support Agent to join their dynamic IT support team. As a Junior IT Support Agent, the candidate will be responsible for providing support to end-users, assisting with a variety of technical issues ranging from hardware and software problems to network configurations.
Your key responsibilities include:
- The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to learn and grow within the IT field.
- Troubleshooting ICT systems, including investigating, and finding solutions for problems on clients’ PCs and networks.
- Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely and effective solutions.
- Diagnose and troubleshoot hardware and software problems on end-user devices, including desktops, laptops, printers, and mobile devices.
Requirements
- Basic understanding of IT principles, hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Customer-focused with a positive attitude and a commitment to delivering quality support.
- Knowledge of troubleshooting tools and techniques.
- Driving licence & personal car.
Education and Experience
- Educational background in Information Technology, or a related field.
Benefits
- Fuel Allowance
- Mobile Allowance
- Cloudigo Discount Card
Job Reference: GK505
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
