IT Support Representative

  Central Malta  |  €16,000 - €18,000 Annually 

Our client within the telecoms industry is looking for an IT Support Representative - Italian Speaking to work in their offices in Malta. The successful candidate will offer first-line support to the company's clients and be their primary point of contact.

  • Tackle customer requests and maintain a high level of customer satisfaction.
  • Identify the customers’ needs and assist customers with their queries.
  • Handle and address complaints in a timely manner using the proper methods and tools.
  • Actively monitor traffic, and identity, and report any issues according to the Company’s procedures.
  • Escalate technical issues using the SOPs of the Company.
  • Build relationships and trust with customers through open and interactive communication and preempt issues before they arise.
  • Work in a proactive manner to identify issues that may arise before the customer reports such issues.
  • Shift roster: 7am to 3:30pm - Morning | 9:30am - 6pm - Late morning shift | 2pm - 10:30pm - Afternoon | 10:30pm - 7:00am - Night

Requirements

  • Excellent verbal and written communication skills in English
  • Strong analytical, technical troubleshooting and problem-solving skills
  • Ability to multitask and organize workload
  • Experience working in IT
  • Open to shift work
  • Proficient in Italian

Education and Experience

  • A Diploma in IT

Benefits

  • Health Insurance
  • Life Insurance
  • Hybrid working
  • Gym allowance

Job Reference: BH010


  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    Hybrid
  • Employer industry
    Telecommunications
  • Languages
    English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    BH010
  • Closing Date
    31/05/2024
  • Date Published
    22/12/2023
  • Status
    Shortlisting

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