Front Office Manager (Hospitality)

A welll-established client of ours operating within hospitality, is searching for a Front Office Manager to join their Front Office & Guest Relations team. The chosen candidate will be responsible for:

• Ensures that the Front Office and other Guest Services are up to standard

• Ensures that guests receive a quick and efficient check-in and check-out

• Ensures that all complaints, queries and requests are handled politely and efficiently

• Maintains an awareness of all sales opportunities within the hotel to maximise revenue for rooms, telephone, pool and leisure complex

• Adheres to all company credit policies to ensure that all revenue expected is received.

• Attends credit meetings in order to assist in the collection of overdue accounts.

• Monitors and adheres to the Rooms Division budgets

• Is thoroughly knowledgeable of the Hotel’s Evacuation Plan and prepared to implement

assigned tasks during emergencies e.g. fire, bomb threats, power outages

• Ensures that all Public Areas are clean at all times, liaising with the Housekeeping and Maintenance Departments

• Regularly checking the Hotel’s Public Areas for suspicious objects of persons and liaise with the Security Department if necessary

• Performing competitive analysis with competing hotels

• Holding monthly meetings with the staff

Requirements

• Candidates must be in Malta already, with the legal right of working in Malta
• Fluency in English; any other languages would be a plus
• Strong understanding of hotel operations, particularly Front Office, Housekeeping, and Maintenance coordination.
• Ability to identify sales opportunities and maximise revenue across rooms, leisure facilities, and ancillary services.
• Strong organisational skills, with the ability to maintain clean and presentable public areas through effective liaison with relevant departments.
• Competence with hotel management systems (PMS) and general IT proficiency.
• Strong leadership skills with the ability to motivate and manage a team.

Education and Experience

• Proven experience in Front Office or Guest Services management within a hotel or hospitality environment.

Job Reference: KU798