Our client is looking for an Enterprise Support Specialist, where innovation meets expertise. As a key player, you will be involved in various facets, from pre-sales support to project implementation and ongoing customer support.
Key Responsibilities:
- Implement and maintain the design and optimization of customer ICT server/storage infrastructure, networks, and software systems.
- Stay updated with Server and Storage Enterprise technologies to deploy and support solutions at end customers effectively.
- Collaborate with the Business Development team, contributing to technical sales presentations, demonstrations, and system design & sizing during the pre-sales process.
- Lead the project implementation phase, ensuring effective project management, intra-team coordination, and acting as the primary support contact throughout the contract duration.
- Provide hands-on maintenance, system administration, and operational support for Server and Storage Solutions.
- Analyze the capacity, availability, and performance of servers and storage, providing recommendations for improvement.
- Maintain close contact with customers throughout support contracts, identifying upsell opportunities, system improvements, and necessary upgrades.
- Provide hands-on maintenance and support for Vmware ESXi, Linux, and Microsoft Windows operating systems.
- Coordinate vendor notifications and patches to ensure a secure and optimized system environment.
- Resolve client issues remotely through various channels, ensuring timely and effective solutions.
- Act as a catalyst for innovation, expressing ideas confidently and seeing them through to completion and follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Research and evaluate new technologies, obtaining industry certifications.
- Maintain excellent relationships with customers and suppliers and Perform any other duties determined by the Company, within the Employee’s competency.
If you are a catalyst for innovation, possess excellent technical skills, and thrive in a collaborative environment, this opportunity is crafted for your career growth!
Requirements
- Minimum of five years of experience working within a similar role.
- Excellent troubleshooting and analytical skills.
- Experience in vendor technologies, storage or hardware appliances.
- Strong Understanding on Virtualised environments, Windows and Linux server operating systems, networking and backup solutions.
Education and Experience
Job Reference: LF684
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
