Our client is looking for an Enterprise Support Executive to join their team. Embark on a dynamic journey, where innovation meets expertise. Join our client's team as a catalyst for cutting-edge solutions, providing hands-on support for Enterprise technologies.
Key Responsibilities:
- Efficiently coordinate vendor notifications and patches to ensure a streamlined support process.
- Bring a flexible, open-minded, and creative mindset to enjoy challenges, acting as a catalyst for innovation.
- Express and implement innovative ideas with confidence, seeing them through to completion.
- Engage with clients to guarantee optimal functionality of their IT systems post-troubleshooting and log and track all issues systematically for comprehensive resolution.
- Stay abreast of the latest Server and Storage Enterprise technologies, deploy and support cutting-edge solutions for end customers.
- Provide hands-on maintenance, administration, and operational support for Server and Storage Solutions.
- Manage system maintenance for Vmware ESXi, Linux, and Microsoft Windows operating systems.
- Implement and maintain the design and optimization of customer ICT server/storage infrastructure.
- Prioritize and effectively manage multiple issues simultaneously and conduct research and evaluations of new technologies.
- Obtain industry certifications to enhance technical expertise.
- Remotely resolve client issues through various communication channels, ensuring prompt and efficient solutions.
- Maintain excellent relationships with customers and suppliers and perform any other duties assigned by the Company within the Employee’s competency.
If you possess a passion for staying at the forefront of technology and thrive in a role that values creativity and expertise, this opportunity is tailor-made for you. Elevate your career in an environment that fosters growth, learning, and impactful contributions!
Requirements
- At least three years of experience within a similar role.
- Strong analytical and troubleshooting skills.
- Experience in working with virtualised environments such as VMware.
- Familiarity of backup solutions, Windows and Linux server operating systems, networking and backup solutions.
- Valid Driving License.
- Excellent communication skills in English, both written and verbal.
Education and Experience
Job Reference: MP622
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
