Our client, a leading company within the hospitality industry, is looking for a Customer Support Agent to join their team. Your main responsibilities will be to:
Act as the primary point of contact for customer enquiries and service requests, ensuring prompt and professional assistance.
Manage incoming telephone communications and direct calls accurately to the appropriate departments or personnel.
Record, prioritise, and relay messages to customers and team members in a timely manner.
Process customer orders received via telephone while maintaining high service standards.
Promote additional products and services through effective recommendation and sales techniques to enhance the customer experience.
Maintain clear communication between customers and operational teams to ensure requests are handled efficiently.
Deliver courteous, customer-focused support and assist in resolving enquiries and coordinating service requirements.
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
