Our client is looking to onboard a Customer Care Agent to assist with customer inquiries, resolve issues efficiently, and maintain high service standards. This role requires strong communication skills and a customer-focused approach.
Responsibilities:
Answer inbound calls and respond promptly to customer inquiries
Reply to customer messages across multiple channels, including Facebook, website, and email
Handle customer complaints in a courteous, professional, and solution-oriented manner
Log complaints accurately in internal systems and escalate to relevant departments when required
Adhere to established call handling times and quality standards
Act as a backup receptionist when necessary
Work on a shift basis in line with operational requirements
Perform other duties related to the role as required by business needs
Requirements:
Strong verbal and written communication skills in both Maltese & English
Proficiency in Microsoft Office, particularly MS Word and MS Excel
O-Level standard of education
Positive attitude with a customer-focused mindset
Flexibility to work shifts and willingness to learn
Ability to work effectively both independently and as part of a team
High level of accuracy and attention to detail
Strong problem-solving skills
Ability to think creatively and go the extra mile to deliver excellent customer service
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
