Our Client, Leaders in Document Technology, Products, and IT Services and Solutions, are looking for a highly motivated and customer-oriented individual to join their Service Department as a Call Centre Representative. As a Call Centre Representative, you will be the first point of contact for their customers and will play a crucial role in providing exceptional customer service and support.
Key responsibilities:
- Answer incoming calls and respond to customer inquiries and concerns in a professional and timely manner
- Provide accurate information about our products and services to customers
- Assist customers and resolving any issues or complaints
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction and resolution of any issues
- Follow up with customers to ensure their needs have been met and provide additional support if necessary
- Utilise CRM software to manage and track customer interactions and data
- Meet and exceed individual and team performance goals and metrics
Requirements
- Excellent verbal and written English communication skills
- Strong problem-solving abilities and keen attention to detail
- Ability to multitask and prioritise in a fast-paced environment
- Proficiency in Microsoft Office Suite; experience with CRM software is a plus
- Service-oriented mindset, willing to go the extra mile for team, clients, and customers. No task is too small.
Education and Experience
- Prior experience in customer service, sales or a call/contact centre
Benefits
- Health Insurance
- Summer hours (July & September 0800hrs - 1500hrs, August 0800hrs - 1300hrs)
- Flexitime
Job Reference: LN781
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
