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Alarm Centre Coordinator (Portuguese/Spanish)

  Central Malta  |  €15,000 - €18,000 Annually 

Rl company in Malta are looking for an Alarm Centre Coordinator who is fluent in Portuguese, Spanish or both; to join a 24/7 emergency call centre.

Responsibilities:

  • Welcome all Contacts into the Alarm Centre via all available channels, in a prompt and efficient manner and offer them the assistance they require.
  • Efficiently manage the administrative case handling system to log all the cases and applicable actions 
  • Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary actions in case of patient mobilisation.
  • Work with line management in daily administrative tasks such as report preparation, shift scheduling and tracking of patients’ status etc.
  • Answer, screen and direct incoming calls to the appropriate department or person, taking and delivering messages when unable to connect the caller.

Requirements:

  • High school graduate or equivalent. Minimum of O-level standard or equivalent.
  • Fluent in English, Spanish or Portuguese
  • Ideally having a minimum of two years’ experience in an administrative role, preferably in a hospital setting. 
  • Experienced in Call centre / shift work / telephone assistance / medical emergencies handling would be an asset

Working Hours

  • Monday to Sunday on 3 shift basis
    Shift 1: 7am to 3pm
    Shift 2: 2pm to 10pm
    Shift 3: 8pm to 8am (1-3 times a week) 

Job Reference: DL672

  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    On Premises
  • Employer industry
    Healthcare
  • Languages
    English, Spanish, Portuguese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    DL672
  • Date Published
    09/05/2025
  • Status
    Shortlisting

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