Customer Care Specialist (Hybrid/Remote)

  Central Malta  |  starting from €26,000 Annually 

Our client specializing in the Fintech industry is seeking a Customer Care Specialist (Hybrid/Remote). Your roles and responsibilities will in

  • Act as the main point of contact for clients, assisting them with any questions or concerns about their custom payment solutions.
  • Address inquiries by understanding the requirements, conducting research, and providing detailed responses or explanations.
  • Identify and resolve technical or financial issues by thoroughly investigating the root cause, exploring possible solutions, and offering alternatives when necessary.
  • Escalate unresolved issues to the appropriate business or system owners, ensuring timely resolution and maintaining open communication channels with clients
  • Conduct client training sessions on the use of our systems, platforms, and procedures, enabling clients to fully benefit from offerings.
  • Accurately document and update all client interactions and activities in CRM system, maintaining detailed records for future reference and analysis.
  • Ensure all actions are performed in accordance with Key Performance Indicators (KPIs) and Service Level Indicators (SLIs)

Working hours - Shift basis (no night shift)

  • 7:00am - 4:00pm
  • 8:00am-5:00pm
  • 9:00pm - 6:00pm
  • 10:00am-7:00pm
  • Saturday off
  • Sunday roster basis - time in lieu week after

.

Requirements

  • Possess good interpersonal skills for building relationships with clients and colleagues at all levels
  • Proficient in time management and capable of managing multiple tasks and prioritising work in a deadline-driven environment
  • Problem-solving abilities and attention to detail, with a focus on delivering exceptional customer service

Education and Experience

  • Computer proficiency, especially Microsoft Excel.
  • Previous experience in customer support, or a similar role within the financial services industry, would be advantageos

Benefits

  • Hybrid Work
  • Health/Life/Dental Insurance
  • Pension plan after 2 years
  • Parking allowance
  • Gym Memberships

Job Reference: VE084


  • Category
    Customer Relationship Management (CRM)
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    Hybrid
  • Employer industry
    Fintech
  • Languages
    English, Maltese
  • Job Reference
    VE084
  • Closing Date
    30/06/2024
  • Date Published
    21/05/2024
  • Status
    Shortlisting

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