Responsible Gaming Specialist

Our client is seeking to recruit a Responsible Gaming Specialist to join the Compliance team. In this role, you will play a key part in safeguarding players and supporting the ongoing implementation of the Responsible Gaming framework. 

Duties include:

• Support the implementation of the Responsible Gaming framework in line with regulatory requirements and company policies.
• Assist in the maintenance of Responsible Gaming policies, processes, and procedures.
• Promote responsible gaming awareness and best practices across operational teams
• Conduct daily customer account reviews and ongoing monitoring to identify Responsible Gaming concerns.
• Manage cases in accordance with Responsible Gaming policies and protocols
• Assist in the preparation and delivery of internal Responsible Gaming training and awareness.
• Provide operations with Responsible Gaming guidance and any necessary resources
• Stay informed on Responsible Gaming trends, regulatory updates, and industry best practices.
• Contribute to internal reporting and provide data to support continuous improvement
• Collaborate with key internal stakeholders to ensure the effective application of Responsible Gaming measures.
• Maintain accurate and up-to-date records of Responsible Gaming cases
• Provide internal reports and analysis for management as required.

Requirements

• Previous experience in a Responsible Gaming, Compliance, or Customer Risk role within the iGaming sector is essential.
• Solid understanding of Responsible Gaming principles and regulatory requirements.
• Proactive, positive, and collaborative mindset.
• Comfortable working both independently and as part of a team in a regulated, fast-paced environment.

Education and Experience

• Industry relevant certifications are advantageous.

Job Reference: QW887