Ticketing & Reservations Officer (Airline)

Our client is looking for Ticketing & Reservations Officers, based at Malta International Airport, representing well-established airlines. Reporting to the Operations Manager, the ideal candidate will be handling sales and ticketing duties within the Airline industry. 

Responsibilities: 

• Manage reservations, ticket issuance, and fare collection efficiently.
• Handle rebookings, process necessary itinerary changes, and resolve booking-related issues.
• Provide operational support to the Duty Manager, Duty Executive, and ground handling staff to ensure smooth service delivery for airline customers.
• Address and resolve customer complaints promptly to ensure high levels of satisfaction.
• Assist with ticketing and other related issues across all partner airline flights managed by Aviation Online.
• Perform daily reconciliation of credit card payments, cash transactions, and invoices, ensuring accurate documentation is submitted to Accounting and Banking departments.
• Prepare and submit regular and ad-hoc reports accurately and within designated deadlines.
• Stay up to date with airline policies, procedures, and industry developments, and communicate relevant information to clients effectively.
• Maintain comprehensive knowledge of airline products, services, and procedures.
• Operate proficiently across multiple airline platforms and Global Distribution Systems (GDS).
• Perform additional duties as assigned by management.

Working Hours: Monday-Sunday on a Shift basis

Requirements

• Experience and Knowledge within the Aviation or Hospitality industry
• A well groomed appearance and a pleasant and courteous manner
• Excellent customer service skills
• Able to work in a fast paced environment
• Exceptional verbal and written communication skills in English

Education and Experience

• O Level standard of Education
• Knowledge of Airline Systems software

Benefits

• Performance Bonus
• Night Shift Allowance
• Salary Review after the First Year

Job Reference: XI902