Sales and Administration Executive

Our client in the tools industry, is seeking a proactive and highly motivated Sales and Administration Executive to join their team. They are looking for someone who will ensure the smooth running of sales operations and internal communications—fostering strong relationships with both clients and team members. Your key responsibilities will be :

• Manage the shop`s shared mailbox, handling quotations, inquiries, orders, and customer complaints in a timely and professional manner.
• Coordinate incoming orders with the Stores team to ensure efficient and accurate deliveries.
• Support the Sales team by preparing and maintaining client quotations.
• Follow up on submitted quotations to maintain engagement and close potential sales.
• Digitally scan and forward signed invoices to the Accounts department for processing.
• Maintain and update quotation records in line with customer requirements and company standards.
• Develop strong product knowledge across our full range of tools, hardware, and construction materials.
• Identify opportunities for new products based on customer interactions and feedback.
• Deliver outstanding customer service across all channels.
• Participate in the Saturday retail roster at their outlet.
• Carry out any additional duties as required by the company

Requirements

• Sales experience within the tools, hardware, or construction industry is highly desirable.
• Previous experience in a similar sales and administrative role is preferred.
• Holder of a clean category B driving licence, and comfortable with occasional client site visits
• A customer-first attitude, with a genuine passion for providing high-quality service.
• Open to learning and ongoing product training—locally or overseas as required.
• A self-driven and adaptable team player who can work independently with attention to detail

Education and Experience

• Strong working knowledge of Microsoft Office, CRM platforms, and/or sales tracking tools.
• Excellent communication and negotiation skills in both Maltese and English (written and verbal).

Benefits

• Health Insurance (employee only)
• Mobile Allowance/ Contract

Job Reference: RB444