A leading company is seeking an Office Administrator to join its Aftersales team. The ideal candidate will play a key role in supporting daily operations, ensuring smooth coordination between customers, technicians, and internal departments.
Key Responsibilities:
- Handle incoming calls and customer emails promptly and professionally.
- Create and manage service and repair jobs in the internal system, assigning them to appropriate technicians.
- Coordinate service appointments with clients and issue quotations for parts and repairs.
- Prepare invoices and send completed job documentation to administrators.
- Generate reports, issue purchase orders, and process RNFs as authorized.
- Maintain effective communication across departments and ensure high customer satisfaction.
- Promote health, safety, and ergonomic practices in the workplace.
- Uphold confidentiality, follow company procedures, and support continuous improvement initiatives.
Attributes:
- Professional, organized, and proactive with a positive attitude.
- Excellent communication, customer service, and time management skills.
- Dependable, punctual, and able to work independently while prioritizing workload effectively.
- Minimum of one year’s experience in an administrative or customer service role, ideally in aftersales services.
- Fluent in English and Maltese, with excellent written and verbal communication skills.
- Proficient in Microsoft Office, internet applications, and digital tools.
- Holder of a valid Maltese driving license.
Job Reference: GC142
Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.
