Our client within the CSP sector, is looking to employ a Junior Operations Officer to join their growing team. Reporting to the Head of Administration, the chosen candidate will:
- Monitor the Administration Inbox continuously, ensuring all incoming emails are reviewed, assigned, and responded to promptly.
- Prioritise client requests and internal communications, escalating urgent matters as needed.
- Maintain professional tone and accuracy in all written correspondence.
- Process and log client requests in internal systems, ensuring data integrity.
- Coordinate with product providers to implement requested changes.
- Keep clients informed throughout the update process, providing clear timelines and confirmations.
- Support preparation, review, and tracking of legal and client-related documents.
- Ensure compliance with internal procedures and external deadlines.
- Update internal databases upon completion of actions and liaise with product providers to confirm fulfilment.
- Prepare comprehensive meeting packs, including agendas, presentations, and supporting documents.
- Verify that all materials are accurate, up-to-date, and uploaded to the internal systems.
- Assist in scheduling meetings and distributing relevant documentation to attendees.
- Grant, manage, and revoke secure access credentials for the Client Portal.
- Guide clients through portal navigation, troubleshoot access issues, and resolve general queries.
- Document portal-related interactions and follow up to ensure client satisfaction.
- Respond to spontaneous requests from clients and internal teams with professionalism and accuracy.
- Undertake special projects and data-gathering tasks as assigned.
- Coordinate with other departments to streamline processes and improve service delivery.
Requirements
- Excellent attention to detail and accuracy, with the ability to manage multiple tasks and prioritise effectively.
- Strong communication skills, both written and verbal, with a professional and client-focused approach.
Education and Experience
- Relevant experience in office administrative, operations, or customer service roles within the financial industry, particularly in processing client-related requests and managing client data is given preference.
- Proficient in Microsoft Office - including Word, Excel, PowerPoint, and Outlook.
Benefits
- Health Insurance
- Free Parking
Job Reference: IR493
Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.
