Front Office Manager

Our client, one of the leading hospitality (hotels) companies in Malta is seeking to recruit a Front Office Manager. In this role you will be responsible for overseeing all front desk operations to ensure smooth, efficient, and guest-focused service. You will lead the front office team in delivering exceptional hospitality, managing daily procedures, resolving guest issues, and supporting overall hotel operations. Your leadership will directly impact guest satisfaction and the success of the hotel.

The Key Responsibilities are :

Daily Operations Management:

Supervise all front desk functions, including guest check-ins and check-outs, room assignments, and registration processes, ensuring a seamless and personalized experience for every guest.

Staff Scheduling:

Create and manage weekly team rosters in line with staffing requirements and budgeted labor costs.

Guest Service Coordination:

Oversee and coordinate guest services such as luggage handling and transportation arrangements to elevate the guest experience.

Guest Relations & Issue Resolution:

Handle guest inquiries, concerns, and complaints promptly and professionally to ensure satisfaction and maintain service excellence.

Team Leadership & Development:

Recruit, train, and mentor front office staff. Provide regular coaching, feedback, and performance evaluations to foster a high-performing and service-driven team.

Guest Engagement:

Build strong relationships with guests, anticipate their needs, and proactively identify ways to exceed expectations throughout their stay.

Cross-Departmental Collaboration:

Work closely with other department heads to ensure operational alignment, particularly in communicating room status and guest requirements.

Online Reputation Support:

Encourage guests to leave positive reviews on platforms such as TripAdvisor at the time of departure, contributing to the hotel’s online presence.

Policy & Procedure Management:

Develop, update, and enforce front office Standard Operating Procedures (SOPs), ensuring all team members are trained and compliant.

Safety & Security Oversight:

Ensure all front office activities comply with safety and security protocols, including guest identification checks, key control, and emergency procedures.

Other Duties:

Perform additional tasks and responsibilities as assigned by the Operations Manager to support the overall success of the hotel.

Working Hours: Mon to Fri 7am to 4pm / 3pm to 10pm Here Flexibility is s a must.

Job Reference: LN484