One of our clients are looking for representatives who are responsible, proactive, and customer-oriented individual to join our dedicated team of Front Desk and Contact Centre professionals.
Roles and responsibilities are including but not limited to:
Serve as the first point of contact, offering and providing a professional reception experience
Assist and guide customers by addressing their inquiries promptly and accurately
Manage a variety of communication channels, including telephone, email, and in-person interactions
Address and resolve client concerns or service-related issues
Coordinate and collaborate with team members and other department to ensure smooth communication and service delivery
Maintain accurate records and documentation of daily transactions, inquiries, and correspondence in accordance with data protection policies and internal procedures
This role presents an excellent opportunity for individuals who enjoy engaging with people daily and wish to build a rewarding career in customer service.
Working hours are from Monday to Friday, and Saturday morning.
Requirements
Proficient in the use of Computer and Microsoft Office applications
ECDL or Equivalent Certificate is an asset
Fluent in Maltese and English in both Verbal and Writing (is a MUST)
Ability to work without supervision
Benefits
Performance Bonus
Company Benefits
Shift Allowances
Training provided
Reduced hours is considered
Job Reference: DC508
Category
Administrative
Job type
Full Time
Employment level
Entry (0-12 months)
Work Location
On Premises
Employer industry
Business Support Services, Corporate Services, Public Sector
Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.
